Returns & Support Policy
You may return eligible Ethos Medical devices within 30 days of initial delivery.
To initiate a return, notify our client support team within 30 days of receiving your hardware. Returned technology must meet all clinical equipment return qualification standards.
Submit your return request by contacting our technical support team via phone or email.
Email us: support@ethosmed.com
Approved refunds are processed within 14 business days of receiving the returned unit. Reimbursements are credited to the original payment method without additional restocking charges.
Return Qualification
Medical items are eligible for return and full refund evaluation if:
Purchased within 30 days
In original sterile packaging
Non-returnable product categories:
Customized or patient-configured hardware units.
Single-use consumables with opened seals.
Sterile goods unsealed after delivery creating hygiene risks.
Equipment damaged or altered post-delivery.
We reserve the right to inspect returned medical devices and reject items that do not meet sanitary and safety standards.
Return Shipping
You are responsible for shipping costs and safe transit when returning medical equipment to our support depot:
Ethos Medical Depot
We strongly recommend trackable shipping for clinical hardware. Ethos Medical is not responsible for items lost in transit prior to verified receipt at our facility.
Notice
Institutional account purchases and bulk technology shipments are subject to master service agreement return clauses. Credit adjustments will be reflected on your healthcare facility account balance.
Promotional hardware packages are evaluated under standard device policies, excluding non-refundable software authorization key fees.
Contact Us
For support questions, email support@ethosmed.com
